RETURNS

PLEASE BE AWARE THAT WE DO NOT REFUND FOR ONLINE PURCHASES UNLESS FAULTY. WE GLADLY EXCHANGE OR ISSUE AN ONLINE VOUCHER. VOUCHERS ARE VALID FOR 36 MONTHS.

For all exchanges or return requests, please fill out the EXCHANGES & RETURNS FORM within 7 business days of receiving your order. The Cherry Shop will reply back via email with instructions on how to send back your item. Please ensure that the item is lodged for shipment within 10 business days from authorisation date to ensure that we receive the item within a reasonable time.

The customer is liable for the item until it is received back by The Cherry Shop. If for any reason the item is lost, we cannot refund or exchange the item. Therefore, it is the customers responsibility to use a method of shipping with tracking. We suggest guaranteed Next Day Delivery, Express Post, or Registered Post.

Please include your name, contact details, order date, and order number with the returned item.

All exchanged items must be returned in original condition. Items will be checked to make sure they are in new condition with tags still attached. Items must have not been worn, altered, or washed.

Returned items that do not meet our garment return requirements will be sent back to the customer without an exchange or credit.

FAULTY EXCHANGE
At The Cherry Shop, we make every effort to make sure your item is perfect when dispatched. However, if you receive a faulty garment, we will promptly send you a replacement, or refund your money. Postage will be at our cost for the inconvenience.

SALE AND FLASH OFFER ITEMS
Unfortunately we do not refund or exchange SALE or FLASH OFFER items unless faulty. SALE and FLASH OFFER items are strictly a final sale.

IMPORTANT:

• Unfortunately all postage costs for sending items back to us and resending an item to you (for exchanges due to change of mind or wrong size or colour) will be incurred by the customer. In the case of unavailability of an item for an exchange, we are happy to issue a credit voucher.
• If the exchange or refund is due to a faulty item, postage for sending the item back to us and resending the replacement item back to you will be at our cost.

COMMITMENT TO CUSTOMER SERVICE
At The Cherry Shop, we want you to feel comfortable and confident to purchase online with us, so for any questions or concerns please, contact us with any questions you may have. The Cherry Shop thanks you for shopping with us, and we hope you love your garment!